Customer care metrics refer to specific quantifiable measurements used to evaluate the effectiveness of a company's customer service efforts. These metrics may include response time, first call resolution rate, customer... Read More
Author: wowcs71
An inbound contact centre is a centralized location where customer inquiries, support requests, and service calls are received. Agents at these centres handle inbound communications initiated by customers through channels... Read More
Gamer support offers assistance and guidance to video game enthusiasts for technical issues, gameplay tips, troubleshooting, and community engagement. Whether through online forums, live chat, or phone support, gamers can... Read More
Customer service gaming refers to the practice of providing support and assistance to gamers and customers within the gaming industry. This specialized service focuses on addressing inquiries, resolving issues, and... Read More